Product Return / Refund Policy

We at Ecowell Startup are committed to provide the customer one of the best products in the market. We have very sound , systematic and scientific internal controls in place whereby we maintains top quality of each and every product which eliminates the possibility of return. However, our foolproof 100% product return/refund policy guarantees that you are never at a loss and always remain 100% satisfied by the engagement experience.

In case of any dissatisfaction, manufacturing or packaging defect, Customers/Distributors can return/exchange the product. The Customers/Distributors must contact the distributor/ Company from whom they had purchased the same, within 30 days from the date of purchase. They have to provide a reason and return the said products along with copy of original invoice. In case the customer returns the product to the distributor- it is the distributor's obligation to satisfy the customer’s need for money refund or replacements of products as per customer’s desire..

The Distributor can then return these products, with original Invoice to the Company. The Company will replace these products free of cost or if the distributor does not want the same products, the Company will give a cash voucher of the same amount, which can be used by the Distributor for purchasing products of their choice from the Company.